Welcome to the website of D&S Moving Experience LLC (“D&S Moving Experience,” “we,” “us,” or “our”).

By requesting or using our moving, packing, delivery, junk removal, or related services, you agree to the following Terms & Conditions.

1. Services

D&S Moving Experience LLC provides moving and related services, which may include:

• Residential moving

• Commercial moving

• Packing and unpacking

• Local moving

• Loading and unloading

• Junk removal

• Piano and safe moving

• U-Box pickup and delivery

• Other moving or transportation services agreed upon with the customer

Services are subject to availability and may vary depending on the customer's specific needs, location, property conditions, and the items being moved.

2. Estimates and Quotes

Any estimate or quote provided by D&S Moving Experience is based on the information available to us at the time the estimate is prepared.

The final price may differ from an estimate if circumstances change, including but not limited to:

• Additional items being moved

• Additional labor or time required

• Items requiring special handling

• Excessive stairs, long carries, narrow hallways, elevators, or difficult access

• Waiting time

• Changes to the requested services

• Packing or unpacking services not included in the original estimate

• Unexpected conditions at the pickup or delivery location

• Customers are responsible for providing accurate information regarding the size, quantity, weight, condition, and accessibility of items to be moved.

3. Scheduling and Reservations

A moving date or service appointment is not guaranteed until it has been confirmed by D&S Moving Experience.

Customers should provide accurate pickup and delivery addresses, contact information, requested dates, and any special instructions when scheduling.

We will make reasonable efforts to arrive within the agreed-upon service window. However, moving schedules may be affected by traffic, weather, mechanical problems, previous jobs, emergencies, or other circumstances beyond our reasonable control.

4. Deposits and Payment

If a deposit or other advance payment is required, the amount and payment terms will be communicated to the customer before the service is scheduled.

Unless otherwise agreed in writing, payment for completed services is due upon completion of the job.

D&S Moving Experience reserves the right to require payment before beginning or completing certain services.

Customers are responsible for all charges associated with services they have authorized.

5. Cancellations and Rescheduling

Customers should provide as much notice as possible when cancelling or rescheduling a service.

Deposits may be refundable, partially refundable, or non-refundable depending on the circumstances and the amount of advance notice provided. Any applicable cancellation policy will be communicated to the customer at the time of booking.

D&S Moving Experience reserves the right to charge for services, labor, travel, or other costs incurred as a result of a late cancellation or failure to appear.

6. Customer Responsibilities

Customers are responsible for:

Providing accurate information about the move

Ensuring that movers have safe and reasonable access to the property

Obtaining any required building, parking, elevator, HOA, or property-management permissions

Informing us about stairs, elevators, restricted access, narrow spaces, or other unusual conditions

Identifying fragile, unusually heavy, valuable, or specialty items

Removing personal belongings from drawers, cabinets, appliances, and other items unless packing services have been requested

Securing pets and children away from active moving areas

Being available or having an authorized representative available when required

Customers should clearly identify any items requiring special handling before the move begins.

7. Prohibited and Restricted Items

For safety and legal reasons, D&S Moving Experience may refuse to transport certain items.

Unless specifically agreed to in writing, customers should not include hazardous, illegal, flammable, explosive, toxic, or otherwise dangerous materials with their household or business goods.

Examples may include gasoline, propane tanks, ammunition, explosives, certain chemicals, hazardous waste, and other materials that may create a safety risk.

Customers are responsible for informing D&S Moving Experience about any item that may require special transportation or handling.

8. Fragile, Valuable, and Specialty Items

Customers should notify D&S Moving Experience in advance about antiques, artwork, collectibles, electronics, unusually heavy items, pianos, safes, firearms, or other items requiring special handling.

D&S Moving Experience reserves the right to decline transportation or handling of any item that presents an unreasonable safety, liability, or logistical risk.

Unless otherwise agreed, customers are responsible for properly preparing especially fragile or valuable items for transportation.

9. Existing Damage

Customers are responsible for identifying and, when appropriate, documenting existing damage to furniture, appliances, walls, floors, doors, railings, driveways, or other property before moving begins.

D&S Moving Experience is not responsible for damage that existed before our services began.

10. Property Damage and Claims

D&S Moving Experience will use reasonable care while performing services.

If a customer believes that an item or property was damaged during the performance of our services, the customer should notify D&S Moving Experience as soon as reasonably possible and provide photographs and other relevant information when requested.

Claims will be reviewed based on the circumstances of the incident and any applicable agreement, insurance coverage, or legal requirements.

D&S Moving Experience is not responsible for damage resulting from the customer's improper packing, pre-existing damage, normal wear and tear, defective or improperly assembled furniture, or conditions beyond our reasonable control.

11. Furniture Disassembly and Assembly

If disassembly or reassembly is requested, D&S Moving Experience will use reasonable care when performing the service.

We are not responsible for damage resulting from defective, improperly assembled, weakened, or previously damaged furniture.

Specialty furniture, complex assemblies, wall-mounted items, or items requiring specialized tools may require separate arrangements.

12. Appliances

Customers are responsible for preparing appliances for transportation unless appliance preparation has specifically been arranged with D&S Moving Experience.

This may include disconnecting water, gas, electrical, or other connections.

D&S Moving Experience may decline to disconnect or reconnect appliances when doing so presents a safety or liability concern.

13. Delays and Uncontrollable Circumstances

D&S Moving Experience will make reasonable efforts to perform services as scheduled. However, we are not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, traffic, accidents, road closures, mechanical problems, natural disasters, emergencies, labor issues, or delays caused by customers or third parties.

We will make reasonable efforts to communicate significant delays and work with customers to reschedule when necessary.

14. Junk Removal

For junk removal services, customers are responsible for identifying the materials they want removed.

D&S Moving Experience may refuse to remove hazardous, illegal, contaminated, or otherwise prohibited materials.

Additional charges may apply when the quantity, weight, accessibility, or type of material differs substantially from the information provided when the service was scheduled.

15. Right to Refuse Service

D&S Moving Experience reserves the right to refuse or stop a service when conditions create an unreasonable risk to our employees, customers, property, vehicles, or the public.

Service may also be refused when customers provide materially inaccurate information, request unlawful services, or engage in threatening, abusive, or unsafe behavior.

16. Website Information

Information provided on this website is intended for general informational purposes.

Although we make reasonable efforts to keep website information accurate and current, services, pricing, availability, policies, and other information may change without notice.

A website description does not create a binding agreement for services. The terms of a customer's specific service agreement, estimate, or written confirmation will control when applicable.

17. SMS/Text Messaging Communication
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​D&S Moving Experience uses text messaging to send customers important operational updates, moving quotes, appointment reminders, and service notifications related to their move.
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​You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
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​If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help by contacting us here.
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​Carriers are not liable for delayed or undelivered messages. ​As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages at a frequency that varies based on your requested services. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
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​If you have any questions regarding privacy, please read our privacy policy.

18. Limitation of Liability

To the extent permitted by applicable law, D&S Moving Experience LLC shall not be responsible for indirect, incidental, special, or consequential losses arising from services provided.

Nothing in these Terms & Conditions is intended to waive or limit any rights or protections that cannot legally be waived or limited under applicable law.

19. Changes to These Terms

D&S Moving Experience LLC may update these Terms & Conditions from time to time.

The updated version will be posted on this website with a revised effective date. Continued use of our services after changes are posted constitutes acceptance of the updated terms to the extent permitted by law.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to the location where the services are performed, unless otherwise required by applicable law or agreed upon in a written service agreement.

21. Contact Us

If you have questions regarding these Terms & Conditions or our services, please contact:

D&S Moving Experience LLC
Phone: 540-597-8533
Website: DandSMovingExperience.com

By scheduling or using services provided by D&S Moving Experience LLC, you acknowledge that you have read, understood, and agree to these Terms & Conditions.